Reflective Reflection On Diversity - 1028 Words

As I reflect on the context of this course, I have gained new insights that deepened my understanding in the field of diversity, equity and social Justice. As a professional, I have learned that we can relate to other cultures through our social identities. As I mastered this course, I have become more respected to the diverse population by learning how to prepare for children and families from other cultures. Consequently, this would build their self-esteem. Furthermore, I feel that I am more equipped to apply the knowledge that I have immersed, to the young children that I serve in the Head Start and my community. As an early childhood educator, as I reflect on the four core proposition that form the foundation of this†¦show more content†¦An additional goal I would like to implement, is to be an advocate of accessing high-quality early childhood education for diverse children, such as to prepare them for school readiness. The four â€Å"isms â€Å" I chose for scenarios are racism, ageism, classism and sexism: (1) Racism-Linda Davis, who is a white first teacher, asked the children to draw a Santa Clause on paper. When the only black student asked her could he color his face, she told him he could not. She stated that Santa’s face should be white. (2) Ageism-Susan Brown, an older teacher, who is a pre-school teacher at a Headstart program, she is interacting on the playground with the children. She is told by her co-worker that she might fall if she continues to run with the children. (3) Classism-Ann Walker, a white first grade teacher, has some Girl Scout cookies at school. She asked the middle class white students would they like to buy some cookie. However, she did not ask the Hispanics or the Black students. (4) Sexism-Dr. Jones, who is a female professor at University of Southern MS, applies for the president position at the university. She is told by the secretary, that we are searchin g for a male for this position, but you are welcome to apply. As I reflect on these scenarios, I think whether the person is a students or an adult, these circumstances can become devastating, as it affects the individualShow MoreRelatedPromote Professional Development Essay1036 Words   |  5 PagesPromote Professional Development 4.1 Compare models of reflective practice Reflective practice is an essential means of developing basic skills and knowledge into expert skills and knowledge. Repetition of a particular skill enables a worker to become more competent in [performance, and eliminates poor practice. Workers can assist their team mates to improve their performance. Reflective practice helps workers think about how they could change their way of working – or should change theirRead MoreEssay on Reflection: Education and Culturally Diverse Students634 Words   |  3 PagesRunning head: Reflection Application: Reflective Essay Pamela Harvey Walden University EDUC-6650H-1 Enhancing Learning through Linguistic and Cultural Diversity Dr. Marylou Dantonio June 22, 2011 Reflection Reflective Essay This course has really enlightened my view of being able to learn the value of linguistic and cultural diversity and the influential learning opportunities it gives today’s classrooms and schools. We as teacher educators were allowed to examine ourRead MoreThe Activity Of Doing Action Research Among Iranian Teachers1540 Words   |  7 Pagesinterviewing with professional teachers, since reflection is an unfamiliar terminology among Iranian learners and teachers which has not been practically used yet. Thus, they can gain the best possible reflective and successful as well as practical and effective outcome. Teachers on the other hand have the responsibility of helping the students which could guide them to become better, autonomous learners through different procedures and ways of reflection. As the results which were investigated in advanceRead MoreIntercultural Mediation in a Postmodern World1717 Words   |  7 Pagesparticipants’ engagement in any communication cir cumstance. In supporting this, it is important to adopt a broader definition of diversity as in modern conditions of increasing global interconnectedness, differences are subtle and complex and shape people’s personalities and life histories in unique ways. Kalantzis Cope (2012) call for a more inclusive approach to diversity in order to include dimensions of differences such as material (differences of social class, geographical locale and family),Read MoreDiversity789 Words   |  4 PagesBased on the article, Mindful Reflection as a Process for Developing Culturally Responsive Practices, prepare a 500-750-word reflective essay. Within your essay, address the following: * Describe personal frames of reference regarding cultural, linguistic, and gender differences; * Reflect upon how these differences influence your ability to create a learning environment that respectfully encompasses cultural and other individual differences; and * Describe specific ways to incorporateRead MoreThe History Of Electronic Portfolios706 Words   |  3 Pagesfinal reflective essays in which the students refer to these exhibits as they assess and comment on: †¢ Their understanding of the key concepts in the course; †¢ Their ability to apply those concepts in both global and local contexts; and †¢ Their development over the course of the term, including the ability to use reflection and self-assessment to improve their work. In yet another class, an undergraduate class on research methods in psychology, students open their portfolio with a reflective synthesisRead MoreReflective Practice At The Assistant Nurse Agency ( Mvna )1720 Words   |  7 Pages Reflective practice is the constant process of reflecting and analyzing your actions, as the nurse, to adapt to the situation in order to address the patient’s specific needs (Oelofsen, 2012). This concept is grounded in the work of many health care professionals as they reflect upon their experiences to improve the care delivered to patients. It is essential that all nurses have knowledge about reflective practice to provide quality care. This teaching plan aims towards providing the knowledgeRead MoreThe Judiciary Of England And Wales1247 Words   |  5 Pagesjudiciary in England and Wales is not reflective of society. Critically consider the explanations for the lack of diversity within the judiciary and the extent to which government legislation and initiatives have tried to increase diversity within the judiciary? Student number: 149011027 Total word count: 1252 Over the years, judicial diversity has been an issue of concern for Wales and England. Reform initiatives and debates for judicial diversity are critical features of various commonRead MoreReflection in Nursing1478 Words   |  6 PagesNurseGateway  « 1st year reflection using Gibbs reflective cycle  » Welcome Guest. Please Login or Register. Jun 26th, 2013, 06:57am NurseGateway Student Quarter Essay Bank (Moderator: Pure Maiden) 1st year reflection using Gibbs reflective cycle  « Previous Topic | Next Topic  » Pages: 1 Author Topic: 1st year reflection using Gibbs reflective cycle (Read 1195 times) Pure Maiden The Administrator member is offline Read MorePERSONAL ND PROFESSIONAL DEVELOPMENT Essays1351 Words   |  6 Pages†¢Previous experience of self-reflection. Materials and equipment required: lecture slides, Printed activities e.g. Swot analysis template, Projector, (Soft copy version of slides and activities is available on Moodle) Assessment method: Class activities and verbal exposition Notes on Differentiation and Equal Opportunities: 1 Suitable seating arrangements for those students with the learning difficulties 2 Suitable seating arrangements to promote diversity, discussion and student engagement

Customer Relationship Management Essay - 919 Words

The main goal of Customer relationship management is to create a strong bond between customers and the company. The strong bond can be build by focusing on the two main objectives of CRM. Providing the organization and all of the employees that treat customers with a single and complete view of every customer at every touch point and across all channels and providing the customer a single and complete view of the company and its extended channels (O’Brien, A Marakas, G. 2004). To provide tools that help companies satisfy their customers, Customer Relationship Management Systems include different technologies. They use software such as SAP AG, Oracle, Siebel Systems, Epiphany, and People Soft. All of the mentioned software are†¦show more content†¦Customer relationship management systems help services representatives to improve customer services and to support clients. Service representatives use call center and help desk software to satisfy clients. Call center software transfer customer calls to agents based on the kind of service the customer need and the agents experience in the subject. When customers have any problem or are insure about a service or product, representative uses help desk software to give clients the needed data. It is imperative to satisfy customers and give them an amazing experience at the company. While it cost less to sell to existing customers and companies can increase profit by selling to the same customers; if customers are satisfied, there is more chance they will come back for more services or products. Satisfied customers are a free marketing for the company. However, it is the opposite if customers are dissatisfied. Dissatisfied customer will tell 8 to 10 people about his or her experience (O’Brien, A Marakas, G. 2004). If by any reason, representatives see that the customer is not satisfy, they should act fast and fix the problem. Furthermore, there is more chance for sale representatives to sell to an existing customer that to a new customer. A good strategy for customer retention is to reward good customers. Companies can easily doShow MoreRelatedCustomer Relationship Management Systems And Customer Relationships1128 Words   |  5 Pagesrepresentative of the business, and a customer. The customer has a problem or need and the salesperson seeks to address it. From the first line of communication, the salesperson assesses the situation and decides the best solution from their product or service line. Using intuition and skill, the representative leads the customer into buying the best product with hopes of turning a profit. Every exchange is important and will often determine if they customer will return to the business the next timeRead MoreCustomer Relationship Management : Definitions Of Customer Relationships966 Words   |  4 Pages2.1.1. Customer relationship management Definitions of customer relationship management Kumar and Reinartz (2012, p.4) defined CRM as a process companies analyse marketing database and leverage communication technologies to find practices and methods to maximise lifetime value of each customer to the firms. In this definition, the authors focus on customer value which is the economic value customers receive after they interact with the organisations. The most important part of a CRM strategy isRead MoreCustomer Relationship Management1204 Words   |  5 PagesCRM Customer Relationship Management CRM is a Strategy Most people believe that CRM is just a system that will run their business without making any efforts which is totally wrong. The CRM is a strategy that is run by people to acquire, manage, select, grow and retain a strong relationship with the right customers with the best long-term profit potential. This cannot be done with a CRM system without a good strategy that puts the employees on the right track. The CRM System Read MoreCustomer Relationship Management1220 Words   |  5 PagesIntroduction Customer Relationship Management (CRM) is an important part of any companies sales mix. As part of a sales mix, companies must have a strong sales team; a well planned and executed marketing strategy, and a method to record pertinent information to manage customer relations. A CRM system is an important part in any company. They have a variety of uses from holding basic information such as names and address, to holding other information including relationship history, contract informationRead MoreCustomer Relationship Management4209 Words   |  17 PagesFACULTY OF MANAGEMENT STRATEGIC MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT (CRM) Abstract Majority of administrations have observed the customer relationship management (CRM) design as a hi-tech explanation for glitches in individual region, convoyed by a great deal of not coordinated enterprises. in any case, customer relationship management have to be conceptualized as a strategy, due to its technological, human, and processes implicationsRead MoreCustomer Relationships Management2150 Words   |  9 PagesCustomer relationship management (CRM) is a business philosophy and set of strategies, programs, and systems that focuses on identifying and building loyalty with a retailer’s most valued customers (Levy, Weitz 275). A loyal customer is one who is committed to purchasing merchandise and services from a specific retailer, he or she resists the efforts of competitors, and also has an emotional attachment to a retailer. The four steps involved in the formation of a CRM program are collecting customerRead MoreCustomer Relationship Management16994 Words   |  68 PagesCustomer Relationship Management SYMBIOSIS INSTITUTE OF MANAGEMENT STUDIES (SIMS) Dissertation on Customer Relationship Management Submitted By: Ayush Singh Roll no:09 PRN No:68211 Class- 2(D) Semester: Fourth Semester Date required:18/2/2008 Date of Submission: 18/2/2008 Assignment Grade: Comments of the Faculty: 1 Customer Relationship Management CONCEPT OF CRM INTRODUCTION TO CRM CRM (Customer Relationship Management) has been growing steadilyRead MoreCustomer Relationship Management20711 Words   |  83 PagesThe impact of customer relationship management on the financial performance of an organization 1 Chapter 1-Introduction The impact of customer relationship management on the financial performance of an organization 2 1.1 Introduction This chapter provides an overview of the dissertation in brief. Background of the study and rationale of the study are discussed in the first half. Then this chapter goes on to explain six research objectives and two research questions. Finally structure of Read MoreCustomer Relationship Management1754 Words   |  8 PagesCUSTOMER RELATION MANAGEMENT †¢ MODULE CUSTOMER MANAGEMENT †¢ LECTURER DR GEOFF WINTER †¢ TOPIC CUSTOMER RELATION MANAGEMENT. †¢ SUBMITED BY MUHAMMAD AMIR †¢ I.D. 39644 †¢ GROUP D TABLE OF CONTENT 1. EXECUTIVE SUMMARY 2. DEFINITION OF CUSTOMER RELATION MANAGEMENT 3. QCI CUSTOMER MANAGEMENT MODEL 4. DISCUSSION 5. CONCLUSION 6. CITATIONS EXECUTIVE SUMMARY This paper discussRead MoreProjects: Customer Relationship Management and Customers10208 Words   |  41 Pagesâ€Å"EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME IN STATE BANK OF INDIA† Submitted In The Partial Fulfillment Of Degree Of MBA Batch 2006-08 SUBMITTED TO: - SUBMITTED BY:- Mrs. Riya Sharma Rishi Gupta (Project Guide) Roll no. 0471483906 [pic] MAHARAJA AGRASEN INSTITUE OF TECHNOLOGY PSP AREA, SECTOR-22 ROHINI, DELHI—110085 Ph: 25489493- WHOM

Business.Report Free Essays

Report by Michal Bodnar and team on Auric Bank Performance on 11 April, 2013 1. Introduction The aim of the report is to overview the company performance of Auric Bank and to consider options how to manage its declining customer satisfaction and increasing costs. As members of a team of workers from an outside Consultancy company, we were authorized to write this report by the management of Auric Bank. We will write a custom essay sample on Business.Report or any similar topic only for you Order Now The report is based on our research about bank and the options outlined by the Chief Executive of the Auric Bank. This report concludes with our conclusions on the best option for the bank as well as with some recommendations how to improve customer satisfaction and decline the costs. 2. Findings 1. Background information The following points summarize our key findings. The company under study is Auric Bank which experienced significant loss last year due to unprofitable investments that reached ? 1. 5 billion. The bank reviewed its operation and found out that consumers think that the bank is charging them too much for their services and the bank does not care enough and does not understand their customers’ needs anymore. The review concluded that the bank should reduce costs to increase its profits and share price. As a part of a major reorganization of their business, the Auric Bank is reviewing several options how to change the services they are providing to their customers. They are mainly looking at cutting costs and increasing efficiency of their call centers. Currently the bank has three call centers in South England and headquarters in London with approximately 2,500 employers. The bank is considering four options for the reorganization of their call centers: †¢ Keep the call centers as they are but increasing their productivity, cutting back business hours and employing more part-time workers †¢ Outsource the call centers to a South African company Resource Plc. with excellent recommendations which will cut the costs in half for the next five years compared to the first option †¢ Outsource the call centers to a young company Orion Plc. from Scotland which may save ? 6 million in next five years in comparison to the first ption †¢ Outsource the call center to a fast growing company X-Source India based in Bangalore with large labor pool which may cut the cost for ? 10. 5 million in next five years 2. Comparative Analysis Based on the data from the Auric Bank it was found that in comparison to year 2011 the costs of the call centers have been raising throughout the whole year 2012. While the rise was milder in the first seven months it be came higher during the rest of the year and in December the costs were more than double compared to year 2011. During the second half of the year a rise in costs occurred although in the same part of the previous year Auric Bank experienced a moderate drop in costs of the call centers. In December 2012 it peaked at almost ? 450 thousand compared to almost ? 200 thousand in December 2011. Reviewing all the materials concerning call centers of the Auric Bank we found that the rise in the costs of the call centers was mainly due to the rise of the customer dissatisfaction and therefore more calls to the call centers which increased costs of their operation. The slight rise of the costs from the beginning of the year can be attributed to the change in the regulations connected to the labor code which increased the costs of the workforce. 3. Conclusions It is clear from the Findings that the Auric Bank can decide on several options when it comes to restructuring the operation of their call centers. We agreed that in addition to the decision on the call centers the Auric Bank should also work on its communication and presentation to the customers, as the increase in the customer satisfaction can clearly contribute to the decline in the costs for the operation of that call centers. Together with this we felt that the Auric Bank should decide to outsource the call centers to the Scottish company Orion Plc. There are a number of reasons for this. Above all we think it is not necessary to move the call centers overseas and the reduction in costs offered by Orion Plc. is sufficient. Moreover, the jobs will stay within the country which may positively affect the perception of the bank by the customers. In addition, this option does not represent any additional costs for moving the perations overseas. 4. Recommendations It is suggested that the Auric Bank takes the following steps in order to improve its performance: †¢ Lower the costs and increase the efficiency of the call centers through outsourcing the services from the Scottish company Orion Plc. †¢ Prepare an image campaign to improve the perception of the bank by its customers †¢ Start lobbying at the government for more favorable employment policy with the argument of moving the jobs overseas How to cite Business.Report, Papers

My Financial Career free essay sample

Good morning, I said, standing up, and walked through a big door Into a safe. Come out, said the manager coldly and showed me the other way. I went up to the clerk and pushed the money to him. My face was terribly pale. Here, I said, put it on my account. The sound of my voice seemed to mean, Lets do this painful thing while we feel that we want to do it. When the operation had been performed, I remembered that I hadnt left any money for present use. My idea was to draw out six dollars. Someone gave me a checkbook and someone else began telling me how to write It out. The people In the bank seemed to think that I was a man who owned millions of dollars, but was not feeling very well. I wrote something on the cheese and pushed it towards the clerk. We will write a custom essay sample on My Financial Career or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page He looked at it. What, are you drawing it all out again? He asked in surprise. Then I realized that I had written fifty-six dollars instead of six.I was too upset to think clearly now. I had a feeling that it was impossible to explain the thing. All the clerks stopped writing to look at me. One of them prepared to pay the money. How will you have It? he said. What? How will you have it? Oh, I caught his meaning and answered without even trying to think,-? in fifty- dollar notes. He gave me a fifty-dollar note. And the six?

CURRICULUM VITIATE Essays - Geography Of Asia, Asia,

CURRICULUM VITIATE 513778562865 An Sreymom #1259B, St371, Sangkat Steng Mean Chey, Khan Man Chey Phnom Penh, Cambodia. Tel: (855) 070 433 725 E-mail: [emailprotected] PRESONAL DATA: Date of Birth : April 13, 1991 Place of Birth: Takeo Province, Cambodia Nationality: Khmer Sex: Female Marital Status: Single EDUCATION BACKGROUD: 2014-Present : 2010-2014: Student of Economics and Finance Institute of Ministry of Economy and Finance Institute (EFI), Major Finance and Banking. Year of graduation July,2014. 2009-2010 : Graduated Hight School at Chea Sim Samaky High School TRAINING ENGLISH COURSES: 08 August,2012: Certificate of SA2- Writing Skill from Bredgeton School 12 March,2012: Certificate of 9-Upper-intermediate Level from Bredgton School 22 May,2011: Certificate of intermediated level from Bredgeton School 07 August,2009: Certificate of Pre-iIntermediate level from West World International School EXPERIENCE: Apr,2016- Present : Teller at Union Commercial Bank (UCB) Jan, 2015- Mar,2016 : Customer Service Officer at Cambodia Post Bank Plc. Oct, 2013- Sep, 2014 : Account Assistant at Maxem Property Co.,Ltd. Mar, 2013 -Oct, 2013 : Financial Consultant at Royal Financial Consultancy (RFC) COMPUTER SKILL: 2009: Complete Computer, Specially Ms Word, Execl and PowerPoint 2010 LANGUAGES: Khmer: Native Language English: Good at Writing and Speaking INTERESTS: Research something related to my major, Reading National and International New mostly economic news and Listening to Music. Especially, I would love to work in a team with other people who have more experience than me and also shear my experience to my team also. REFERENCES: Mr. Po Chandarith Position : Branch Manager at Cambodia Post Bank Plc. Tel: 070 600 087 Mr. HEAN THEA Position : Office Manager at Maxem Property Co.,Ltd Tel: 012 627 058 / 070 977 948 Ms. Ly Vouchchheng Position : Investment Manager at RFC (Royal Financial Consultancy) Tel: 092 988 645 / 098 370 577

Racism2 essays

Racism2 essays Racism is defined by the Webster Dictionary as the assumption that the characteristics and abilities of an individual are determined by race and that one race is biologically superior to another. Confronted with a problem as complex as racism, we cannot afford to let ourselves be constrained by the boundaries of specific disciplines. Racism is alive and well. The reports of its demise are totally unfounded so that we come to the beginning of the twenty- first century, it remains as our society's major dilemma. There is a lot at stake when dealing with this issue, but that fact is that we cannot brush it aside or ignore it any longer because it is present in everything we do. Canada and the United States are one of the two biggest countries when it comes to ethnic diversities within its boundaries. Immigrants enter these countries by the thousands to better their chances of a good and stable life. The demographic statistics of these countries are rapidly rising. Immigrants are starting to take over and their presence is being felt more and more. Historically, both countries had their respective problems involving other races. When the British settlers first came to Canada, they were confronted with the Native Americans. Their goal was to claim land for England, but they also had to convert the aboriginal to the Catholic religion. So against their will, the Native Americans were taught to worship a new God. The Whites were taking advantage of these primitive tribes living in and around the country. They played with their minds, giving them hard liquor, disguised as the Drink of Life. So the aboriginals were overwhelmed, and could not stop the invasion. They were defeated, forced to live in small territories, and some were turned into slaves. Americans were as bad, if not worst, toward racial groups. The most significant of the acts committed is the segregation of African American during the late eighteen hundreds ...

The Search for 100 Million Missing Women Essay Example | Topics and Well Written Essays - 500 words

The Search for 100 Million Missing Women - Essay Example This includes preference for boy babies in a patriarchal society, leading to female infanticide; neglect of baby girls in terms of care, nutrition and education; trafficking of adolescent girls through prostitution. Sen argued that all these factors combined to create a disparity of 100 million missing women in Asia. Although the reasons given by Sen are true, they only account for 50 million missing women. Looking to explore this statistical void, other economists took interest in the problem. One such was Emily Oster, who pursued the link between Hepatitis B occurrence and Asia's missing women population. By perusing reliable repository of medical statistics from the region, Oster was able to establish a definite link between Hepatitis B incidence levels and sex ratio in India, China and Pakistan. Backed by reliable statistics and a provable thesis, the finding has altered conventional wisdom. In this case, Oster's finding corrected and expanded Amartya Sen's stated reasons for ske wered sex ratio. At the core of the finding's success is the absence of 'n of 1' patterns in the data. As Oster's own personal history as a prodigious child shows, discounting exceptions to the rule is an important aspect of proper scientific research.