Great Expectations Essay Example for Free

Great Expectations Essay How does Charles Dickens create effective images of people and places in chapters 1 and 8 of Great Expectations? Great Expectations is a novel that is recognised as a classic. This particular Charles Dickens enchanting tale is based on the life of a young boy in the Victorian times named Pip. He is both the main character and narrator of the novel. In the chapters one and eight we meet Pip as well as his older sister and his sisters husband Joe. We also meet Magwitch an escaped convict. These characters are representing the lower class of the Victorian society. I believe this novel is about the fact lower class people may find it harder to push boundaries and achieve big thing. Dickens, I think, is trying to show just how wrong this is that people with lower social status are expected to stay lower class. Other Characters we meet in the novel are Estella the beautiful young adopted daughter of Mrs Havisham an eccentric, and possibly a quite mad but importantly rich old woman. I think it is no coincidence that Dickens shows these two upper class figures to be bitter and not accepting and at times quite stubborn. This highlights the idea that Victorian society is socially rigid. It is not based on who or what you are but instead about your heritage and your riches. Dickens uses this novel to demonstrate that people lower class are more than capable to easily slot into the life of riches and perhaps too easily. So the opening chapter starts with Pip he is in the process of analysing his parents and brothers gravestones in desperation for any knowledge of his heritage. This sense of desperation allows the readers to feel pity towards Pip. This is a great example of how effortlessly Dickens is able to control the emotions of his audience. Also the fact pip was visiting the grave alone may show how lonely Pip is without his parents and he may almost feel anger towards them for abandoning him with his rather unfeeling and regiment sister. She was often inclined to beat him regularly. Dickens starts by describing the graveyard as a dark flat wilderness. This allows the reader to point an image of a quite scary desolate place and perhaps quite intimidating. Dickens then quickly moves on to describe Pip as a small bundle of shivers. This again allows the reader to point an image but this time of a minute vulnerable child possibly quite haunted at the situation. This contrast seems to exaggerate the timid Pip allows the feelings of sorrow towards him to increase. Dickens then introduces us to quite threatening Magwitch who opening words were Keep still, you little devil or Ill cut your throat. This instantly makes the reader assume he is dangerous and threatening. As Pip explains he had a great iron on his leg it becomes quite clear he is a convict. This begins to make reader worry for Pip because we are not enlightened as to why he is a criminal. As Magwitch threatens Pip he takes it extremely seriously this helps to enhance three important characteristics of Pip the first that he is extremely scared shows he is very vulnerable and the second is the fact that he replies sir shows he has been brought up with manners. This again contradicts negative views of lower class people in Victorian times. Also the fact he worked out this man could possibly be dangerous showed Pip to be sharp and quick to react. Certain phrases like Who dye live with makes it clear that Magwitch is from a lower class background. Although after this negativity the reader cannot help but feel pity towards Magwitch and this because you can imagine how difficult it must have been. Dickens shows this in such lines as A man with no hat, and broken shoes. This is Dickens demonstrating his use of description to encourage emotions and reactions. The first chapter is set in a desolate church yard near the marsh land. Dickens descriptions such as This bleak place overgrown and raw afternoon towards evening contribute to the ever growing dark and oppressive atmosphere. This kind of description also help to redeem the understandably scared Pip but they almost make him seem more pathetic and helpless. If for example Dickens had decided to set the scene in a pleasant grave yard on a sunny day it would withdraw the sense of suspense amongst readers. Satis house is introduced to us in chapter 8 as well as the characters Estella and Mrs Havisham. Estella explains to Pip that Satis means enough this was because the designer of the house assumed whoever had this house would be satisfied and need nothing more. This extra information seems to contrast the first impression given to be by Pip where he is describing it as old brick and dismal. This allows the reader to ask questions about why such a great house now appears to be in ruins. The description of Satis house continues in this manner. He also mentions windows were barred and cemented. This makes the house seem daunting. Dickens also makes you acknowledge the houses former glory by saying there were no pigeons in the dove cot, no horses in the stable, no pigs in the sty, no mat in the stone house, no smells of grains and beer in the copper vat. However this line also illustrates how far from it is former glory. This leaves the reader to assume the owner has given up.

Airships :: essays research papers

Airships INDEX PROLOGUE 2 TYPES OF AIRSHIP 2 RIGID AIRSHIP 2 NONRIGID AIRSHIP 3 HISTORY OF RIGID AIRSPS 3 HISTORY OF NONRIGID AIRSHIPS 4 AIRSHIPS TODAY 5 HINDENBURG 6 HINDENBURG DISASTER 7 PROLOGUE An airship is a type of lighter-than-air aircraft with propulsion and steering systems, it is used to carry passengers and cargo. It obtains its buoyancy from the presence of a lighter-than-air gas such as hydrogen or helium. The first airship was developed by the French, called a ballon dirigible, it could be steered and could also be flown against the wind. TYPES OF AIRSHIP Two basic types of airship have been developed: the rigid airship, the shape of which is fixed by its internal structure; and the nonrigid blimp, which depends on the pressure created by a series of air diaphragms inside its gas space to maintain the shape of its fabric hull. Inventors sought to combine the best features of these models in a semirigid type, but it met with only limited success. Today only the nonrigid airship is used. Rigid Airship The rigid airship's structure resembled a cage that enclosed a series of balloons called gas cells. These cells were tailored to fit the cylindrical space and were secured in place by a netting that transmitted the lifting force of their gas to the structure. Each gas cell had two or more valves, which operated automatically to relieve pressure when the gas expanded with altitude, the valves could also be operated manually so that the pilot could release gas whenever desired. Also on board was a ballast system that used water as ballast. On the ground this ballast served to make the airship heavier than air. When part of it was released, the airship ascended to a cruising altitude where the engines supplied propulsion, and further ballast could be released to gain more altitude. As fuel was consumed, the airship became lighter and tended to climb. This was countered in hydrogen-inflated airships by simply releasing gas into the atmosphere. The method was uneconomical, however, with helium-inflated airships, and they were therefore equipped with ballast generators, apparatuses that condensed moisture out of the engines' exhaust gases to compensate for fuel that was consumed. But this ballast-generating equipment was expensive, complex, heavy, and difficult to maintain and was thus one of the most serious disadvantages of airships filled with the safer but more expensive helium. Nonrigid Airship In contrast to the rigid airship, the nonrigid blimp has no internal structure to maintain the shape of its hull envelope, which is made of two or three plies of cotton, nylon, or dacron impregnated with rubber for gas tightness. Inside the gas space of the hull are two or more air diaphragms called ballonets that

Egypt and Mesopotamia Essay

Most societies that developed in ancient civilizations were centered around their belief systems. The Egyptians and the Mesopotamians were no different in this sense. Both civilizations were polytheistic and built elaborate temples to praise their gods. Additionally, the leaders in both regions were believed to be related to the gods because of the great power they held and the wealth under their control. However, the Mesopotamians had a pessimistic outlook on life because of the unpredictability of their environment. The Egyptians, on the other hand, had an optimistic outlook because the Nile River inundated their region regularly, which could be predicted by the stars. The similarities and differences in the religions of these two regions may be attributable to the relative geographical isolationism of the two areas, which allowed them to develop without the influence of outside cultures. Both ancient cultures built sophisticated monuments to praise their gods. The Egyptians constructed a vast network of impressive temples to honor their many gods, each of which had an elite staff of priests whose job was to care for the temple and the gods. One of the most prominent temples was Abu Simbel, which was carved out of the side of a cliff and had four giant statues of Ramses, the â€Å"Alexander the Great† of Egypt, guarding the entrance. Another notable example was the mortuary temple of King Khufu at Giza, which had polished limestone floors and ornately painted columns. The Mesopotamians built ziggurats to glorify their gods, which were considered â€Å"stairways to heaven.† One of the most famous ziggurats was the enormous, complex structure built at Ur which reached up to almost 100 feet. It was erected to honor the moon goddess Nanna, the divine patron of the city state. The gods were central to both cultures and, as a result, much time was devoted to constructing and maintaining their monuments. The importance of the gods in their cultures was also reflected in their political structure. Both societies believed that their leaders were somehow related to their gods. The Egyptians believed that their pharaohs were the reincarnation of the sun god Re, the chief god who held the most power of all of the gods. This was believed because the pharaohs had immense power, governed huge areas of lands, and controlled vast resources such as gold and slaves. The pharaohs also elevated their status by building huge structures to the gods that seemed to transcend their earthly life, such as the pyramids and temples. The pharaohs used ordinary Egyptians to build the pyramids, not slaves, because the Egyptians wanted to please the god king so they would be guaranteed a place in the afterlife. The pharaohs also conquered thousands of square miles of land through military victories which seemed almost impossible for mere mortals. Similarly, the Mesopotamian kings were believed to be the sons of gods. The god the kings were related to depended on the city state’s main god, which was usually Anu. The king was also the chief priest which continued the relationship, keeping them close to the gods. The kings took on massive public works projects as well as military conquests which further cemented this belief. Because of the importance of the gods to these societies, their leaders were raised to a â€Å"godly† status as a reflection of their significance and as a result of their many accomplishments, which also gave the people a more tangible connection to the gods. While both societies honored their gods and saw their leaders related to the gods, the Mesopotamians had a pessimistic outlook on life because they believed that the actions of their gods were unforeseeable while the Egyptians had an optimistic outlook on life because they believed their gods were predictable. The Mesopotamians beliefs arose because their region had an unstable environment. The Tigris and Euphrates Rivers often overflowed their banks in flash floods, ruining farmland and houses as well as killing people and livestock. The environment also varied when they had droughts that led to famines and then regular rainfall which gave them food surpluses. In addition, the major factor that ended this civilization was the environmental decline because of over farming which led to an ecological disaster that still plagues this region to this day. The Egyptians, on the other hand, believed that their gods were predictable because their environment was very unsurprising. They could forecast the inundation of the Nile River by looking at the stars. As a result, they believed the gods were telling them things through the stars. Therefore, their priests often looked to the heavens for answers, blending science into their religion and resulting in a certain amount of control over their lives. But because everything that happened was attributed to the gods, the outlook on life for both societies was closely linked to the region they lived and the problems that were encountered. The gods were central to both Egyptian and Mesopotamian societies. The architecture of both regions reflected the religious symbols that were instrumental to the faith of the people. The leaders in both societies were considered to be related to the gods because of the amazing structures they built and the accomplishments they achieved. Finally, the perception of life was determined by environmental factors that shaped the peoples view of how their gods treated them. At the heart of their religions, the Egyptians and Mesopotamians were focused on pleasing their gods so that they would be rewarded and anything bad that happened was attributed to not satisfying the gods. Unaffected by outside influences, these civilizations shared many similarities in how their religions shaped their cultures but also had differences which arose from the impact of their geographical location.

Baseball Developing A Youth Baseball Program Essay

Vital Baseball: Developing a Youth Baseball Program Can a youth baseball program really be considered a business? Just because the Vital Baseball organization does not turn a profit can the managing partners really market the brand to one day fully fund their future endeavors? To find these things out a SWOT and market analysis has been conducted on the organization and the brand as a whole to see what the future viability can actually be. A SWOT analysis is a determination of an organizations strengths, weaknesses, opportunities and threats. The SWOT analysis was conducted but other things were evaluated as well. Strategic planning in any organization is key to the future viability of the brand and the strategic future planning of the Vital Baseball organization was assessed. The course of the organization has been plotted to see where they will be in the next three years. Again a youth baseball organization may not be a for profit organization but to be viable for many years the organization must be managed smartly and in a m anner that supports the goals of the entire organization. Vital Baseball History The Vital Baseball organization was founded in early 2015 in the northern part of the state of Utah. The strategic plan of the founding managers was to build an organization that supports youth baseball at every age level. â€Å"First and foremost, strategic planning is a process† (Abraham, 2012, p. 1.7). This process is not to be taken lightly and the VitalShow MoreRelatedLife Lessons From Little League1741 Words   |  7 Pagesautobiography Life Lessons from Little League, Vincent Fortanasce says â€Å"Winning is never final, and losing is never fatal.† At the end of a game, one team will win and the other will lose. Failure to accept this concept has become detrimental to American youth sports organizations. Our society has become infatuated with winning, and all of the additional perks associated with it. What is considered the â€Å"best† for children as young as five years old has grown to an unrealistic extent. Parents want their childrenRead MoreAre Sports Programs For Children And Teenagers Too Intense?1539 Words   |  7 PagesAre sports programs for children and teenagers too intense? Youth sports are being questioned by the public as being too intense. One of the reasons for this is that sport specialization is up to a record high 25 percent(Sirs). This means that one in every four people are only playing one sport which can lead to injuries and psychological issues. Another issue is injuries in youth sports. Most specifically football is being researched intensely for head injuries that can hurt the children forRead MoreThe Little League Of The Baseball Cap1599 Words   |  7 PagesFrom a young age, girls and boys are separated in all walks of life; none is truer than in sports, especially baseball. In 1939 Little League Baseball was founded for anyone between the ages of 5 and 18; leading with their motto Courage, Character, and Loyalty. This idea of courage was especially true in the year 1950, when Kathryn Johnston tucker her hair under her baseball cap, took on the nickname â€Å"Tubby† and posed as a boy for her local teams tryouts. It was not u ntil after she made the teamRead MoreThe Benefits of Youth Sport Essay2219 Words   |  9 Pages If children are already active at a young age, why not encourage them to continue by enrolling them in an organized youth sport program? Young people will gain many positive experiences by participating in organized physical activities, but none as important and influential as the social skills, physical skills, and mental skills developed and nurtured during their time in youth sport. As a result, the young participants can continue to build upon and cultivate these skills which will ultimatelyRead MoreThe Impact Of Youth Sports On Early Specialization Vs. Diversification1234 Words   |  5 PagesThe Impact of Youth Sports: Early Specialization vs. Diversification Eight-year-old Myzel Miller looks like a football phenom as he runs down the field displaying speed and elusiveness that is far superior to his teammates. Unlike the hive mind of most of his peers, Myzel seems to have a greater understanding of the nuances of the sport as he makes cuts and finds holes instead of only running mindlessly with the football down the field. Myzel deftly receives a handoff to the inside from the quarterbackRead MoreEssay about Nfl Globalization Strategy2052 Words   |  9 PagesMLB international struck a TV deal with a Japanese advertising giant for $275 million over six years. MLB and the NBA have expanded not only in terms of viewership and TV rights, but in regard to foreign demand and interest to play the game. Baseball had been introduced to both Japan and Cuba well before the 1900s as a result of U.S. citizens spreading the game to locals. The NBA also had much of its work done already, as the game of basketball has roots in China since 1893. Supporters of theRead More The Globalization of Sports Essay2164 Words   |  9 Pagessport, the ease to play, the value of the English premier league as a league, and the country of origin for the modern game was invented in England. (Hill Vincent, 2006) The brand as organization also is marketable due to the traditional club youth program, the adding of household names, and the fast pace of play that was created to increase excitement among fans. (Hill Vincent, 2006) When Hill and Vincent examined the brand as person for Manchester United they determined that the club youthfulnessRead MoreUnder Armour -- Industry Analysis Essay999 Words   |  4 PagesUnder Armour now provides gear to the NFL, MLB, MLS, NHL the USA baseball and Ski teams including other professional leagues abroad. In 2005, Under Armour was supplying over 100 NCAA division I-A football programs and 30 NFL teams. Only four years since its founding Under Armour had become a globally recognized brand, and was still looking for areas to branch into within the performance apparel industry and introduced a women’s and youth line. Technological – Founder, Kevin Plank found a niche, anRead MoreHcss Essay1674 Words   |  7 Pagesand ALS is much better than in the late 1960’s when CTE’s and ALS are a thing in the past. The sports world into stopping the progression and spreading of ALS in the youth and the professional sports is concussion protocols for professionals and a program called Heads-Up is for the youth sports. Heads-Up is their for when youth sports and high school sports for concussions. When a player gets knocked out or if they look a little wobbly, they get called in to check if they have a concussion. TheRead MorePlaying Through The Pain : Sports And Injury1468 Words   |  6 Pagestime away from sport, which may even prevent them from following their rehabilitation program effectively. Additionally, the return to sport itself yields a new set of adversities as athletes must navigate through personal fears and a desire to return to their pre-injury state along with team, family and coaching-related issues. (Jim Taylor, 1997) With the increasing participation and competitive level of youth sports, more adolescent and pediatric patients are being treated for a variety of injuries

Reflective Reflection On Diversity - 1028 Words

As I reflect on the context of this course, I have gained new insights that deepened my understanding in the field of diversity, equity and social Justice. As a professional, I have learned that we can relate to other cultures through our social identities. As I mastered this course, I have become more respected to the diverse population by learning how to prepare for children and families from other cultures. Consequently, this would build their self-esteem. Furthermore, I feel that I am more equipped to apply the knowledge that I have immersed, to the young children that I serve in the Head Start and my community. As an early childhood educator, as I reflect on the four core proposition that form the foundation of this†¦show more content†¦An additional goal I would like to implement, is to be an advocate of accessing high-quality early childhood education for diverse children, such as to prepare them for school readiness. The four â€Å"isms â€Å" I chose for scenarios are racism, ageism, classism and sexism: (1) Racism-Linda Davis, who is a white first teacher, asked the children to draw a Santa Clause on paper. When the only black student asked her could he color his face, she told him he could not. She stated that Santa’s face should be white. (2) Ageism-Susan Brown, an older teacher, who is a pre-school teacher at a Headstart program, she is interacting on the playground with the children. She is told by her co-worker that she might fall if she continues to run with the children. (3) Classism-Ann Walker, a white first grade teacher, has some Girl Scout cookies at school. She asked the middle class white students would they like to buy some cookie. However, she did not ask the Hispanics or the Black students. (4) Sexism-Dr. Jones, who is a female professor at University of Southern MS, applies for the president position at the university. She is told by the secretary, that we are searchin g for a male for this position, but you are welcome to apply. As I reflect on these scenarios, I think whether the person is a students or an adult, these circumstances can become devastating, as it affects the individualShow MoreRelatedPromote Professional Development Essay1036 Words   |  5 PagesPromote Professional Development 4.1 Compare models of reflective practice Reflective practice is an essential means of developing basic skills and knowledge into expert skills and knowledge. Repetition of a particular skill enables a worker to become more competent in [performance, and eliminates poor practice. Workers can assist their team mates to improve their performance. Reflective practice helps workers think about how they could change their way of working – or should change theirRead MoreEssay on Reflection: Education and Culturally Diverse Students634 Words   |  3 PagesRunning head: Reflection Application: Reflective Essay Pamela Harvey Walden University EDUC-6650H-1 Enhancing Learning through Linguistic and Cultural Diversity Dr. Marylou Dantonio June 22, 2011 Reflection Reflective Essay This course has really enlightened my view of being able to learn the value of linguistic and cultural diversity and the influential learning opportunities it gives today’s classrooms and schools. We as teacher educators were allowed to examine ourRead MoreThe Activity Of Doing Action Research Among Iranian Teachers1540 Words   |  7 Pagesinterviewing with professional teachers, since reflection is an unfamiliar terminology among Iranian learners and teachers which has not been practically used yet. Thus, they can gain the best possible reflective and successful as well as practical and effective outcome. Teachers on the other hand have the responsibility of helping the students which could guide them to become better, autonomous learners through different procedures and ways of reflection. As the results which were investigated in advanceRead MoreIntercultural Mediation in a Postmodern World1717 Words   |  7 Pagesparticipants’ engagement in any communication cir cumstance. In supporting this, it is important to adopt a broader definition of diversity as in modern conditions of increasing global interconnectedness, differences are subtle and complex and shape people’s personalities and life histories in unique ways. Kalantzis Cope (2012) call for a more inclusive approach to diversity in order to include dimensions of differences such as material (differences of social class, geographical locale and family),Read MoreDiversity789 Words   |  4 PagesBased on the article, Mindful Reflection as a Process for Developing Culturally Responsive Practices, prepare a 500-750-word reflective essay. Within your essay, address the following: * Describe personal frames of reference regarding cultural, linguistic, and gender differences; * Reflect upon how these differences influence your ability to create a learning environment that respectfully encompasses cultural and other individual differences; and * Describe specific ways to incorporateRead MoreThe History Of Electronic Portfolios706 Words   |  3 Pagesfinal reflective essays in which the students refer to these exhibits as they assess and comment on: †¢ Their understanding of the key concepts in the course; †¢ Their ability to apply those concepts in both global and local contexts; and †¢ Their development over the course of the term, including the ability to use reflection and self-assessment to improve their work. In yet another class, an undergraduate class on research methods in psychology, students open their portfolio with a reflective synthesisRead MoreReflective Practice At The Assistant Nurse Agency ( Mvna )1720 Words   |  7 Pages Reflective practice is the constant process of reflecting and analyzing your actions, as the nurse, to adapt to the situation in order to address the patient’s specific needs (Oelofsen, 2012). This concept is grounded in the work of many health care professionals as they reflect upon their experiences to improve the care delivered to patients. It is essential that all nurses have knowledge about reflective practice to provide quality care. This teaching plan aims towards providing the knowledgeRead MoreThe Judiciary Of England And Wales1247 Words   |  5 Pagesjudiciary in England and Wales is not reflective of society. Critically consider the explanations for the lack of diversity within the judiciary and the extent to which government legislation and initiatives have tried to increase diversity within the judiciary? Student number: 149011027 Total word count: 1252 Over the years, judicial diversity has been an issue of concern for Wales and England. Reform initiatives and debates for judicial diversity are critical features of various commonRead MoreReflection in Nursing1478 Words   |  6 PagesNurseGateway  « 1st year reflection using Gibbs reflective cycle  » Welcome Guest. Please Login or Register. Jun 26th, 2013, 06:57am NurseGateway Student Quarter Essay Bank (Moderator: Pure Maiden) 1st year reflection using Gibbs reflective cycle  « Previous Topic | Next Topic  » Pages: 1 Author Topic: 1st year reflection using Gibbs reflective cycle (Read 1195 times) Pure Maiden The Administrator member is offline Read MorePERSONAL ND PROFESSIONAL DEVELOPMENT Essays1351 Words   |  6 Pages†¢Previous experience of self-reflection. Materials and equipment required: lecture slides, Printed activities e.g. Swot analysis template, Projector, (Soft copy version of slides and activities is available on Moodle) Assessment method: Class activities and verbal exposition Notes on Differentiation and Equal Opportunities: 1 Suitable seating arrangements for those students with the learning difficulties 2 Suitable seating arrangements to promote diversity, discussion and student engagement

Customer Relationship Management Essay - 919 Words

The main goal of Customer relationship management is to create a strong bond between customers and the company. The strong bond can be build by focusing on the two main objectives of CRM. Providing the organization and all of the employees that treat customers with a single and complete view of every customer at every touch point and across all channels and providing the customer a single and complete view of the company and its extended channels (O’Brien, A Marakas, G. 2004). To provide tools that help companies satisfy their customers, Customer Relationship Management Systems include different technologies. They use software such as SAP AG, Oracle, Siebel Systems, Epiphany, and People Soft. All of the mentioned software are†¦show more content†¦Customer relationship management systems help services representatives to improve customer services and to support clients. Service representatives use call center and help desk software to satisfy clients. Call center software transfer customer calls to agents based on the kind of service the customer need and the agents experience in the subject. When customers have any problem or are insure about a service or product, representative uses help desk software to give clients the needed data. It is imperative to satisfy customers and give them an amazing experience at the company. While it cost less to sell to existing customers and companies can increase profit by selling to the same customers; if customers are satisfied, there is more chance they will come back for more services or products. Satisfied customers are a free marketing for the company. However, it is the opposite if customers are dissatisfied. Dissatisfied customer will tell 8 to 10 people about his or her experience (O’Brien, A Marakas, G. 2004). If by any reason, representatives see that the customer is not satisfy, they should act fast and fix the problem. Furthermore, there is more chance for sale representatives to sell to an existing customer that to a new customer. A good strategy for customer retention is to reward good customers. Companies can easily doShow MoreRelatedCustomer Relationship Management Systems And Customer Relationships1128 Words   |  5 Pagesrepresentative of the business, and a customer. The customer has a problem or need and the salesperson seeks to address it. From the first line of communication, the salesperson assesses the situation and decides the best solution from their product or service line. Using intuition and skill, the representative leads the customer into buying the best product with hopes of turning a profit. Every exchange is important and will often determine if they customer will return to the business the next timeRead MoreCustomer Relationship Management : Definitions Of Customer Relationships966 Words   |  4 Pages2.1.1. Customer relationship management Definitions of customer relationship management Kumar and Reinartz (2012, p.4) defined CRM as a process companies analyse marketing database and leverage communication technologies to find practices and methods to maximise lifetime value of each customer to the firms. In this definition, the authors focus on customer value which is the economic value customers receive after they interact with the organisations. The most important part of a CRM strategy isRead MoreCustomer Relationship Management1204 Words   |  5 PagesCRM Customer Relationship Management CRM is a Strategy Most people believe that CRM is just a system that will run their business without making any efforts which is totally wrong. The CRM is a strategy that is run by people to acquire, manage, select, grow and retain a strong relationship with the right customers with the best long-term profit potential. This cannot be done with a CRM system without a good strategy that puts the employees on the right track. The CRM System Read MoreCustomer Relationship Management1220 Words   |  5 PagesIntroduction Customer Relationship Management (CRM) is an important part of any companies sales mix. As part of a sales mix, companies must have a strong sales team; a well planned and executed marketing strategy, and a method to record pertinent information to manage customer relations. A CRM system is an important part in any company. They have a variety of uses from holding basic information such as names and address, to holding other information including relationship history, contract informationRead MoreCustomer Relationship Management4209 Words   |  17 PagesFACULTY OF MANAGEMENT STRATEGIC MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT (CRM) Abstract Majority of administrations have observed the customer relationship management (CRM) design as a hi-tech explanation for glitches in individual region, convoyed by a great deal of not coordinated enterprises. in any case, customer relationship management have to be conceptualized as a strategy, due to its technological, human, and processes implicationsRead MoreCustomer Relationships Management2150 Words   |  9 PagesCustomer relationship management (CRM) is a business philosophy and set of strategies, programs, and systems that focuses on identifying and building loyalty with a retailer’s most valued customers (Levy, Weitz 275). A loyal customer is one who is committed to purchasing merchandise and services from a specific retailer, he or she resists the efforts of competitors, and also has an emotional attachment to a retailer. The four steps involved in the formation of a CRM program are collecting customerRead MoreCustomer Relationship Management16994 Words   |  68 PagesCustomer Relationship Management SYMBIOSIS INSTITUTE OF MANAGEMENT STUDIES (SIMS) Dissertation on Customer Relationship Management Submitted By: Ayush Singh Roll no:09 PRN No:68211 Class- 2(D) Semester: Fourth Semester Date required:18/2/2008 Date of Submission: 18/2/2008 Assignment Grade: Comments of the Faculty: 1 Customer Relationship Management CONCEPT OF CRM INTRODUCTION TO CRM CRM (Customer Relationship Management) has been growing steadilyRead MoreCustomer Relationship Management20711 Words   |  83 PagesThe impact of customer relationship management on the financial performance of an organization 1 Chapter 1-Introduction The impact of customer relationship management on the financial performance of an organization 2 1.1 Introduction This chapter provides an overview of the dissertation in brief. Background of the study and rationale of the study are discussed in the first half. Then this chapter goes on to explain six research objectives and two research questions. Finally structure of Read MoreCustomer Relationship Management1754 Words   |  8 PagesCUSTOMER RELATION MANAGEMENT †¢ MODULE CUSTOMER MANAGEMENT †¢ LECTURER DR GEOFF WINTER †¢ TOPIC CUSTOMER RELATION MANAGEMENT. †¢ SUBMITED BY MUHAMMAD AMIR †¢ I.D. 39644 †¢ GROUP D TABLE OF CONTENT 1. EXECUTIVE SUMMARY 2. DEFINITION OF CUSTOMER RELATION MANAGEMENT 3. QCI CUSTOMER MANAGEMENT MODEL 4. DISCUSSION 5. CONCLUSION 6. CITATIONS EXECUTIVE SUMMARY This paper discussRead MoreProjects: Customer Relationship Management and Customers10208 Words   |  41 Pagesâ€Å"EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME IN STATE BANK OF INDIA† Submitted In The Partial Fulfillment Of Degree Of MBA Batch 2006-08 SUBMITTED TO: - SUBMITTED BY:- Mrs. Riya Sharma Rishi Gupta (Project Guide) Roll no. 0471483906 [pic] MAHARAJA AGRASEN INSTITUE OF TECHNOLOGY PSP AREA, SECTOR-22 ROHINI, DELHI—110085 Ph: 25489493- WHOM

Business.Report Free Essays

Report by Michal Bodnar and team on Auric Bank Performance on 11 April, 2013 1. Introduction The aim of the report is to overview the company performance of Auric Bank and to consider options how to manage its declining customer satisfaction and increasing costs. As members of a team of workers from an outside Consultancy company, we were authorized to write this report by the management of Auric Bank. We will write a custom essay sample on Business.Report or any similar topic only for you Order Now The report is based on our research about bank and the options outlined by the Chief Executive of the Auric Bank. This report concludes with our conclusions on the best option for the bank as well as with some recommendations how to improve customer satisfaction and decline the costs. 2. Findings 1. Background information The following points summarize our key findings. The company under study is Auric Bank which experienced significant loss last year due to unprofitable investments that reached ? 1. 5 billion. The bank reviewed its operation and found out that consumers think that the bank is charging them too much for their services and the bank does not care enough and does not understand their customers’ needs anymore. The review concluded that the bank should reduce costs to increase its profits and share price. As a part of a major reorganization of their business, the Auric Bank is reviewing several options how to change the services they are providing to their customers. They are mainly looking at cutting costs and increasing efficiency of their call centers. Currently the bank has three call centers in South England and headquarters in London with approximately 2,500 employers. The bank is considering four options for the reorganization of their call centers: †¢ Keep the call centers as they are but increasing their productivity, cutting back business hours and employing more part-time workers †¢ Outsource the call centers to a South African company Resource Plc. with excellent recommendations which will cut the costs in half for the next five years compared to the first option †¢ Outsource the call centers to a young company Orion Plc. from Scotland which may save ? 6 million in next five years in comparison to the first ption †¢ Outsource the call center to a fast growing company X-Source India based in Bangalore with large labor pool which may cut the cost for ? 10. 5 million in next five years 2. Comparative Analysis Based on the data from the Auric Bank it was found that in comparison to year 2011 the costs of the call centers have been raising throughout the whole year 2012. While the rise was milder in the first seven months it be came higher during the rest of the year and in December the costs were more than double compared to year 2011. During the second half of the year a rise in costs occurred although in the same part of the previous year Auric Bank experienced a moderate drop in costs of the call centers. In December 2012 it peaked at almost ? 450 thousand compared to almost ? 200 thousand in December 2011. Reviewing all the materials concerning call centers of the Auric Bank we found that the rise in the costs of the call centers was mainly due to the rise of the customer dissatisfaction and therefore more calls to the call centers which increased costs of their operation. The slight rise of the costs from the beginning of the year can be attributed to the change in the regulations connected to the labor code which increased the costs of the workforce. 3. Conclusions It is clear from the Findings that the Auric Bank can decide on several options when it comes to restructuring the operation of their call centers. We agreed that in addition to the decision on the call centers the Auric Bank should also work on its communication and presentation to the customers, as the increase in the customer satisfaction can clearly contribute to the decline in the costs for the operation of that call centers. Together with this we felt that the Auric Bank should decide to outsource the call centers to the Scottish company Orion Plc. There are a number of reasons for this. Above all we think it is not necessary to move the call centers overseas and the reduction in costs offered by Orion Plc. is sufficient. Moreover, the jobs will stay within the country which may positively affect the perception of the bank by the customers. In addition, this option does not represent any additional costs for moving the perations overseas. 4. Recommendations It is suggested that the Auric Bank takes the following steps in order to improve its performance: †¢ Lower the costs and increase the efficiency of the call centers through outsourcing the services from the Scottish company Orion Plc. †¢ Prepare an image campaign to improve the perception of the bank by its customers †¢ Start lobbying at the government for more favorable employment policy with the argument of moving the jobs overseas How to cite Business.Report, Papers